There could be several reasons why you may not be able to transfer your domain are:
Please give yourself enough time (about 2-3 weeks) when you submit your domain transfer order so that your domain does not expire while we are attempting to authorize the transfer.
Trouble logging in? Simply enter your email address OR username in order to reset your password.
For faster and more reliable delivery, add firstname.lastname@example.org to your trusted senders list in your email software.